Trust
Security, privacy and honest promises
This page is maintained by Entry to answer common security and privacy questions about the Entry service. It describes current practices, it is not an independent certification.
- Role-based access across customer, agent, partner and administrator roles.
- Least-privilege defaults: partners see only the cases assigned to them.
- Every privileged action is written to an immutable audit trail.
- Documents are uploaded over encrypted connections and stored in access-controlled storage.
- OCR assistance highlights mismatches for a human to verify, it never decides on its own.
- Rejected or superseded files remain versioned so nothing is silently replaced.
- Entry uses technology to support eligibility assessment, quoting, document review and case management. Immigration professionals review the work, and where legal advice or representation is required you may be connected with an appropriately licensed professional.
- AI outputs on regulated matters are reviewed by a licensed professional before filing.
- You are asked for explicit consent before any information is shared with a professional partner or provider.
- Case data is retained for the period required to complete and evidence the service.
- You can request export or deletion of your Entry Identity profile at any time.
- Retention windows and data-residency settings are configurable by Entry administrators.
- Entry is an independent private immigration consulting and technology company and is not affiliated with any government agency. Government fees are always shown separately at cost.
- Entry does not guarantee any government approval or government processing time. Government applications, fees, processing, decisions and approvals remain under the authority of the applicable government agency.
- Entry service fees, professional fees, government fees and third-party costs are always itemised separately.
- Security concerns can be reported to the Entry security contact and are acknowledged and triaged.
- Complaints about a professional partner are escalated to the Entry standards owner for that jurisdiction.
Entry does not guarantee any government approval or government processing time. Government applications, fees, processing, decisions and approvals remain under the authority of the applicable government agency. Entry is an independent private immigration consulting and technology company and is not affiliated with any government agency. Government fees are always shown separately at cost. Entry uses technology to support eligibility assessment, quoting, document review and case management. Immigration professionals review the work, and where legal advice or representation is required you may be connected with an appropriately licensed professional.