Legal

Legal centre

The agreements and disclosures that apply when you use Entry, each with its current version, effective date and change history.

Entry is a private, technology-enabled intake, document-assistance, case-coordination and professional-sourcing service. Entry is not a government agency, is not affiliated with any embassy, consulate or immigration authority, and is not a law firm. Where regulated advice or representation is required, Entry sources an independent attorney, law firm or regulated immigration professional and discloses who they are before their work begins. You can always deal with the relevant authority directly.

Terms of service

v2.1 · effective 21 October 2026

Using Entry's travel tools, AI copilot, shared trips and device Vault, plus the terms for services you choose to buy.

Version history
  • v2.121 October 2026App planning, provider handoffs, commissions, shared trips, local Vault and optional device services explained; immigration provisions remain service-specific.
  • v2.05 August 2026Service list itemised, limited authorisation separated out, fee categories unbundled, quote-change and requote conditions added, professional independence clarified.
  • v1.13 August 2026Managed-service wording added: Entry engages and pays the professional team, government fees passed through at cost.
  • v1.01 August 2026First published set: terms, privacy, disclaimer and refunds.

Superseded versions are archived. To receive the version that applied on the date of your order, write to concierge@entry.com.

Privacy policy

v2.2 · effective 21 October 2026

What stays in Device Vault, what uses online services, how AI and shared trips use context, and your choices over personal data.

Version history
  • v2.221 October 2026Device-local Vault, transfer and recovery limits, AI context, shared trips and optional device permissions distinguished from online records.
  • v2.128 September 2026Google Analytics and Google Ads measurement described: data collected, purpose, Google as a recipient, lawful basis and retention.
  • v2.05 August 2026Special-category data itemised, recipient categories expanded, cross-border transfers, retention schedule, incident response and purpose-limited consent added.
  • v1.13 August 2026Managed-service wording added: Entry engages and pays the professional team, government fees passed through at cost.
  • v1.01 August 2026First published set: terms, privacy, disclaimer and refunds.

Superseded versions are archived. To receive the version that applied on the date of your order, write to concierge@entry.com.

Legal disclaimer

v2.0 · effective 5 August 2026

What Entry is, what Entry is not, and how to read any assessment, price or timeline we give you.

Version history
  • v2.05 August 2026No-government-affiliation and no-outcome-guarantee statements tightened.
  • v1.13 August 2026Managed-service wording added: Entry engages and pays the professional team, government fees passed through at cost.
  • v1.01 August 2026First published set: terms, privacy, disclaimer and refunds.

Superseded versions are archived. To receive the version that applied on the date of your order, write to concierge@entry.com.

How independent attorneys, regulated advisers, couriers, translators and other providers are sourced, disclosed, engaged and paid.

Version history
  • v1.05 August 2026New document.

Superseded versions are archived. To receive the version that applied on the date of your order, write to concierge@entry.com.

Fees, payments, refunds and cancellation

v2.0 · effective 5 August 2026

Every fee category shown separately, when a quote can change, and exactly how a refund is calculated against work performed and costs committed.

Version history
  • v2.05 August 2026Fee taxonomy published, quote-change triggers listed, refund calculation made explicit per fee category and per cancellation cause.
  • v1.13 August 2026Managed-service wording added: Entry engages and pays the professional team, government fees passed through at cost.
  • v1.01 August 2026First published set: terms, privacy, disclaimer and refunds.

Superseded versions are archived. To receive the version that applied on the date of your order, write to concierge@entry.com.

Customer authorisation and consent

v1.0 · effective 5 August 2026

The limited authority you give Entry to act for you, what it expressly does not cover, and how to revoke it.

Version history
  • v1.05 August 2026New document.

Superseded versions are archived. To receive the version that applied on the date of your order, write to concierge@entry.com.

AI and automated processing disclosure

v1.0 · effective 5 August 2026

Where automated systems are used, what they can get wrong, and where a person or a licensed professional reviews the work.

Version history
  • v1.05 August 2026New document.

Superseded versions are archived. To receive the version that applied on the date of your order, write to concierge@entry.com.

Electronic communications and e-sign consent

v1.0 · effective 5 August 2026

Consent to receive records electronically, to sign electronically, and how to withdraw that consent or ask for paper.

Version history
  • v1.05 August 2026New document.

Superseded versions are archived. To receive the version that applied on the date of your order, write to concierge@entry.com.

Cookie policy

v1.2 · effective 21 October 2026

The cookies and local storage Entry sets, including Google Analytics and Google Ads measurement, what each one does, and how to refuse the non-essential ones.

Version history
  • v1.221 October 2026App storage, encrypted Device Vault, Home preferences and the consequences of clearing device data explained separately from optional measurement.
  • v1.128 September 2026Google Analytics and Google Ads cookies, click identifiers, Consent Mode behaviour per region and Google's opt-out links added.
  • v1.05 August 2026New document, split out of the privacy policy.

Superseded versions are archived. To receive the version that applied on the date of your order, write to concierge@entry.com.

Country and service supplemental terms

v1.0 · effective 5 August 2026

How jurisdiction-specific and service-specific terms attach to your order, and which jurisdictions currently require their own supplement.

Version history
  • v1.05 August 2026New framework document.

Superseded versions are archived. To receive the version that applied on the date of your order, write to concierge@entry.com.